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★☆☆☆☆

“Paid Sun Transfer in advance for pickup at Shanghai...”

Written on: 29/07/2020

Paid Sun Transfer in advance for pickup at Shanghai Airport. Could not locate driver upon arrival. Called Sun Transfer and waited on phone for someone to answer for 20 mins. Still no driver. We got assistance from airport personnel in arrival hall, three of us looking up and done for another 20 mins. Giving up, we located other taxi service after still looking for Sun Transfer driver. Got call back from Sun Transfer while in taxi to hotel. Suntransger agent claimed driver had been looking for us. We submitted a claim but Sun Transfer said the driver was there based on GPS tracking that the driver provided. Easy way for drivers to trickĀ travelers--drive to the airport, get another fare, tell Suntransfer you were there and provide GPS info.

We chose to book through Suntransfer for the Shanghai arrival because of an excellent prior experience using Suntransfer in Malta with a late night pickup. We no longer have any confidence in the service.

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