Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

14105238

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Refusing a Refund”

Written on: 28/07/2020 by annetteewing (1 review written)

My 17 year old daughter paid just under £35 including insurance for a broken TV to be returned to Amazon via Tuffnells, booked through interparcel. Invoice raised showing clearly the collection and delivery address, TV collected and then 5 weeks later after suspicion of loss it arrived back on our doorstep with both Interparcel and Tuffnells stating they cannot deliver to Amazon. After numerous calls they are refusing to refund the money paid for the delivery service they have not provided, as it apparently states on Tuffnells website that they don’t deliver to Amazon (how was this order raised and why was money taken then?). I am now talking to trading standards about this illegal trading. The customer service is shocking, really couldn’t give a damn, one was so rude it left my daughter in tears.

Was this review helpful? 0 0