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★☆☆☆☆

“what customer service???”

Written on: 28/07/2020 by DWParker (1 review written)

I wouldn't have given any stars but one star minimum. I have been trying to get a bedroom light fixed for over a year (simple little thing could quite easily do it myself if I could get the part) thats the problem it is impossible to get any bits you need from Willerby they only deal through the park or supplier. My park has put the job order in - (still waiting) another problem we had was the struts on the master bed were not strong enough to hold the bed up(kept falling on head) took them 3 call outs to finally get it right but still could do with a stronger one. The van itself is lovely but if any little thing goes wrong their customer service non existent. Our previous van was Abbey strongly regret not renewing with them. When you spend £50,000 on something you would expect some sort of service.

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