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★☆☆☆☆

“Sneaky!”

Written on: 27/07/2020 by gnHowe397 (1 review written)

Airbnb has always been very sneaky with its cancellations policy, but lately I am getting the impression they are being deliberately ambiguous in their wording so they can charge people the service fee when they expect to be able to cancel for free. Said wording changes once you book, and only then does it reveal you're not getting your service fee back whereas before it implies you get everything back. By comparison, booking's free cancellation policy is entirely clear and has never failed me.

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