Report Abuse

“saga of hob and cooker”

written by NixyWad on 20/07/2020

Sadly I would have given 0 stars if I could have done. I ordered a new gas hob and electric double oven to replace existing. On top of I paid £190 to have both fitted. Sadly the hob didn't fit, however they advised on which one would and i then spend 3hrs sorting out on the phone. The following week they arrived with new hob only to inform me that they couldn't fit with the newly fitted cooker!!!!! Not best pleased - then spent 3 hours in store storing out. Delivery number 3 - new hob wasn't the correct depth so again didn't fit. By this stage I was beyond annoyed. I certainly could not face more wasted time in store or on the phone - you cannot email so I wrote a letter - i'm still waiting for a response a week later. In the meantime I have gone to an independent store who came out to house so they could advise properly and I am now going with them. Oh and they have also informed me that the fitters from Currys have not fitted the cooker properly so I will now write again to Currys about that. I have so far ended up for 3.5 weeks with no hob and a poorly fitted cooker. Please pay that bit extra and go elsewhere. I suggest until they sort out their phone issues, give stores a priority line to contact and lastly employ competent fitters just don't go their