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“Worst Insurance and Service Ever!”

Written on: 14/07/2020 by Connellys387 (1 review written)

We purchased a plan earlier this year and our flight and hotel were cancelled. We understand the whole Covid 19 reasoning but after calling Am Ex and speaking with a representative, we were assured that we would be granted a one time accommodation to have a refund issued for the insurance. Later we found out that Am Ex did not provide the refund as promised and we have spent hours on the phone being transferred from one agent to another to no avail to try and get this resolved. Am Ex is like other horrible insurance companies that look for reasons to not only not cover claims but screw you over in the process by not doing what they say they will do. DON"T USE THIS COMPANY FOR TRAVEL INSURNCE!!!!

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