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“Non show for transfer to Faro Airport ”

Written on: 10/07/2020 by Xxxtreme (1 review written)

I booked a private transfer from my accommodation in the Algarve, to Faro Airport. Ten minutes after we should have been picked I contacted the 24 hour helpline. The person who answered was very polite and advised they would contact the local transport manager to see what was happening. 5 minutes later he rang me back and informed me that the local manager had booked us in for pick up the following day, in error and that he had no availability to be able to pick us up straightaway. It was now 15 minutes after the time we should of picked us up and getting closer to our flight time. We were advised by their customer service that we would have to find our own way to the Airport and they would refund our money. This is unacceptable as if we could get alternative transport we would not get to the airport 2 hours before the flight as we were required to do. Luckily we found a local taxi who took us, but obviously cost 25% more. This whole experience left us stressed and out of pocket. I would never trust this company again.

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