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“One star too many -5 ”

written by JackJohnson on 07/07/2020

Monsoon have to be the worst company for customer service and resolving problems. I've had a problem with my reward card since Dec 2019. December I was told a new reward card would be sent because there was a problem with my old card, basically it didnt acknowledge spending so no rewards- NO NEW CARD RECEIVED. February, BEFORE LOCK DOWN they claimed to have resolved the problem and gave me a new reward card number and pin by telephone saying yet another new card would be sent NO CARD EVER CAME. PIN NUMBER GIVEN BY TELEPHONE REJECTED WHEN I TRIED TO USE IT. NUMBEROUS EMAILS HAVE ONLY RESULTED IN CLAIMS THAT THE PROBLEM HAS BEEN RESOLVED WHEN IT HASNT. THE CARD NUMBER AND PIN HAVE BEEN CONFIRMED AS CORRECT BY MONSOON STAFF AND I HAVE AN EMAIL CONFIRMING IT. IVE TRIED THE CHAT FACILITY ONLY TO BE TOLD THEY WILL PASS THE PROBLEM TO TECH PEOPLE IN IT NOTHING HAS COME OF THIS. I JUST KEEP GETTING EMAILS SAYING PROBLEM RESOLVED - IT HASNT BEEN RESOLVED IVE SPOKEN BY TELEPHONE TO NUMEROUS PEOPLE AND AFAIN JUST SAY THEY WILL PASS THE PROBLEM ON TO HEAD OFFICE, STILL NO REASOLUTION. I ASKED TO SPEAK TO A MANAGER AND WAS WAS TOLD BY CUSTOMER SERVICE PERSON SHE DIDNT HAVE A MANAGER - UNBELIEVABLE! IM NOW TOLD MANAGERS CAN ONLY BE CONTACTED BY EMAIL BY MONSOON STAFF, I CANT OR IM NOT ALLOWED TO CONTACT A MANAGER - SOUNDS A BIT FISHY. MORE EMAILS TO NO AVAIL. FOR 3 WEEKS RUNNING IVE BEEN TOLD THE PROBLEM WILL BE RESOLVED BY FRIDAY BUT EACH WEEK I TRY AND IT STILL DOESNT WORK. IT IS NOW 7TH JULY AND STILL THE PROBLEM HASNT BEEN RESOLVED. DO THE REWARDS ACTUALLY EXIST? I'm just being given excuse after excuse and dont believe anyone actually does anything. NOW LOOKING TO WRITE TO HEAD OFFICE AND COPY ALONG WITH EMAILS AND DATES OF TELEPHONE CALLS TO CEO ON THE OFF CHANCE THAT THIS ISNT ALL COMPANY POLICY WITH REGARD TO CUSTOMER COMPLAINTS.