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written by PeterSmith11 on 28/06/2020

Purchased 5 years ago and very pleased with the fire. Then it stopped and main agents BFM Europe advised I send the problem module to them. The module and a covering letter with full details was sent in January. A chase up call was made in early Feb and the only reply was an email confirming receipt of all and a promise that the Technical manager would reply in mid Feb. Despite another more threatening letter a refusal to answer the phone and more emails has not resulted in any communication what so ever. DO NOT GET INVOLVED WITH THESE PEOPLE UNDER ANY CIRCUMSTANCES.

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