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“Never buy a kitchen from Homebase ”

written by Paulpeckham on 20/06/2020

Ordered a new kitchen in November, it is now June! We still do not have a full kitchen as every single attempted delivery has been damaged (All six of them). The kitchen was wrongly designed by Homebase, when I pointed this out to them they accused us of being wrong then realised their mistake and tried to charge us to get a redesigned kitchen we would be happy with. Rather than paying them anymore money we accepted a new kitchen design we were really unhappy with but as half of kitchen was already installed we thought this was the best out of the bad options we had as we were about to get locked down with no kitchen facilities. At the time we didn’t realise the hell we would be left with as we had no sink or kitchen storage as the corona crisis started, so we were forced to clean kitchen utensils in the bathroom and couldn’t bulk buy in a time when grocery shopping was near on impossible. Added to that they will only deliver during business hours so the wages we have lost add up to more than the kitchen cost.
We are now left trying to get compensation and our remaining items, their escalations department is not accepting emails, the store manager at Penge store is incompetent and CEO’s response email promises results each time but you get nowhere.