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“Mis sold holiday in a “newly renovated” hotel in...”

written by fcCompton126 on 13/06/2020

Was mis-sold a holiday last year for a two week holiday in a “newly renovated hotel” in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a £10 discretionary refund as compensation. Will NEVER use again.
What’s worse is the hotel we stayed in have shown on social media the area we stayed in last year now newly renovated which they have undertaken this year, during the COVID pandemic as they’ve been closed!
Avoid at all costs.

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