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★☆☆☆☆

“Absolute lack of clear communication”

written by Andy7880 on 09/06/2020

I am moving house. I have filled out the relevant online form. TalkTalk clearly seem a lot more bothered about entering me into a new contract to ensure they continue receiving payments from me, meanwhile I'm left in the dark about how moving your services to my new home is going to work. I've been informed that "no-one even needs to visit my address", really? Well I think someone does need to visit my new address. My go live date is 17th June, but nothing is set up here for me to "go live". As far as I know an engineer needs to visit my new address to set things up. I still have the router from my previous address but there is nowhere here to plug it into that I am aware of!!
I will seek legal advice about why I am still asked to make payments for a service I cannot even receieve if this is not clarified soon. I am very unhappy about the lack of clear communication about my home move. No information has been given about an engineer visit, you seem to be saying it is not required, yet if that is the case, you have given me no information about how I'm supposed to set up internet access at my new address.

I would appreciate more information please! Especially since no one is picking up the phone at your end!

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