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“Clueless”

written by MattyBC83 on 20/05/2020

Ordered 2 items (tractor trailer and tractor cover). Was sent two separate DPD tracking numbers of which the tractor cover turned up relatively quickly.

As for the trailer, well no indication of a delay was given to me at time of order. The provision of a tracking number for the trailer would indicate a near pending delivery. Sadly not.

I called customer services 5 times, only for the line to automatically hang up saying they were too busy to respond. I left a voicemail which wasn’t responded to. I sent numerous emails to customer services before I finally had a response, updating me on the product I’d already received. Not the trailer. I’ve now had someone indicate my trailer is 4 weeks lead time, but I’m yet to have a response as to whether that’s 4 weeks from order, or time of update.

But I have had another 3 marketing emails asking me to buy further things from Mow Direct since this began, and another mail today indicating my tractor COVER will be delivered within the next two days, although I’ve already received it

Delays at this moment in time are inevitable, however it takes a 2 minutes to update customers with order progress. I run a Sales and Marketing team and this type of service would not be accepted.

Bought the more expense items such as the tractor itself elsewhere.