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“Dreadful dreadful dreadful”

written by DennisGarvey on 18/05/2020

Ordered 11 items 6th April, they took payment on 7th April. Had to keep chasing them. They ignored e-mails, sent automated responses to other e-mails, and when they did reply gave misleading dispatch information. After 38 days of waiting for 8 of the items we sent an e-mail cancelling the order and requesting a refund. They ignored this e-mail, but a day later dispatched 7 of the items. What a coincidence! Quality was OK but not great - for example some of the dwarf conifers were very unhappy. And 1 item is still outstanding after 42 days. A very negative experience - WILL NEVER USE THEM AGAIN.

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