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“Damaged Phone”

Written on: 14/05/2020 by Serhat (1 review written)

I ordered 2 phones with Mobilephonesdirect one of them i didn't have any issues but unfortunately S20 5G device came with a scratch on the rear camera i reported it straight away with an email also attached the photos and clarified that I needed to exchange this phone and need to keep it until they send me a new one as my wife doesnt have any back up phone and working from home actively.
Customer service stated that they would need the phone back before sending another phone, so we asked the lady if they could send us a phone replacement until I got the new phone one so I could send it back.
The lady said she was unable to provide me a courtesy phone, which then we asked instead of sending it back and leaving my wife without a phone would they be able to compensate the damage, the lady said she would have to get back to us, but unfortunately after 15 days of waiting sending emails and ringing about this we finally got in touch with a gentleman today which said they wasn't in a position to offer compensation for the damage, and that it possibly happened during transport and it wasn't their problem.
I stated that this scratch isn't able to be damaged within a box that it came in, so it must of happened at the manufacturing place. So my wife is left with a damage phone that no one is willing to help.

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