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“Not a good experience,”

written by Veterans on 12/05/2020

Ordered my parts 25th April, paid for next day delivery because was car was in pieces and wanted it done quick, so thinking I would get my parts 27th April latest, nothing gave it a few more days nothing, I tried the chat on their website, but there were 173 people in the queue, so tried to phone daily, and use the chat, eventually I got through to customer services the lad was very nice and told me I had to speak to the Edinburgh depot, which I duly did when I told the lad my problem, he said he would phone me back, two and a half hours later nothing so I phoned again and he put me through to his colleague who said we will deliver it on Monday quote {we have loads of parts for your area}, so you will get it Monday, so Monday afternoon no parts had arrived, phoned them again and the lad told me he had been overruled by his manager and the parts will not be delivered today so I told him what to do with his parts, and cancelled my order, phoned a rival company and the parts were delivered first thing the following day they cost a little more but i least i got them, I will not use Euro car parts again they do not deserve to be in buisness because of the poor service, they appear to their customers with contempt