Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
14091261

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“Very Poor Product and Evasive, Illusory Customer Service”

written by Sherlyn175 on 06/05/2020

I ordered and received a plastic floormat from floormats.co.uk in January to place on the carpet under my desk. By March, it had begun cracking and splitting. I emailed customer services who, according to the company's website "take customer satisfaction seriously and genuinely aim to leave all of our customers happy with their sales experience". They replied to say my complaint fell outside their 30 day return period so they could do nothing. I pointed out that I was using the floormat in accordance with the conditions for which it was intended as described in their own product specification. It was demonstrably defective and unfit for purpose. Under the Consumer Rights Act, I was entitled to a free replacement. All customer services offered in return was a discount on a new order. This is a company that hides behind threadbare excuses, shabby evasions and, eventually, complete silence. Their product is rubbish and their assurance of taking "customer satisfaction seriously" is a sick joke. It's a pity I can't award floormats.co.uk the rating they truly deserve - MINUS 10 stars. DO NOT BE TEMPTED TO BUY FROM THEM.

Was this review helpful? 0 0