Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
14090856

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“The most appalling customer service I have ever...”

written by GAAM on 05/05/2020

Wed – after 14 years of online banking, today I can't add a new recipient. Phone for assistance can't get a reply.

Thu – Phone many times throughout the day, finally call taken in the afternoon. After 30 mins on the call being passed around the line goes to the engaged tone.

Fri – Phone many times throughout the day, finally call taken in the afternoon. 1hr 20mins phone call during which I was passed around four operators. Eventually told that a card and reader was to be posted.

Fri - I log in to my account – the password has been changed. I can't access my bank account.

Mon – Phone many times throughout the day, finally call taken in the afternoon. Passed around three operators. Why have they locked me out of my account? "You'll have to wait for the card to arrive."

Tues – Waiting. Still locked out.

No one to talk to. Does the Business Team exist? No chat support. No email support.

The most unprofessional shambles.

Was this review helpful? 0 0