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“Rubbish Customer Service”

Written on: 06/10/2011

I bought 2 items, one from the sale which was a pair of Fly London wedge sandals and a pair of boots. The boots were fine BUT I got sent a crappy pair of flat pink ugly sandals, nothing like what I'd ordered and paid for. When I rang them, of course it was a call centre in India and they weren't willing or able to send me the right item telling me it was no longer available and all they could do was refund me. I was put on hold for ages and feel really cheated by this episode. Like I can't trust I will get what I order and pay for. Their website is a bit of a nightmare too. To me it felt like they had knowingly put some other pair of sandals in because they'd not managed their website properly and allowed me to buy an item that was not available any more. Very annoying experience. Probably won't shop with them ever again.

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