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“Halifax Online Banking is a mess”

Written on: 23/04/2020 by sooo1 (2 reviews written)

I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax Online Banking customer service agent at the UK call centre felt the need to be extremely rude and obstructive.

Setting up online banking with other banks has been a breeze compared to Halifax Online banking. I have had accounts with Halifax for decades but I'm giving serious consideration to migrating everything over to one of my other banks after this experience. Disappointing.

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