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“Don’t touch this company”

Written on: 22/04/2020 by Doneoverproper (1 review written)

I ordered three clothes rails from this company of which two were fine. The third was to large to fit into the room that we wanted it to go in. Instructions simple enough until we tried to put the wheels on and there was a rubber insert missing in the tube where the wheel goes. So having then realised it wouldn’t fit and there was also a wheel missing along with a couple of scratches we decided to return at our own expense.
I will be honest when I received an email saying they were not going to refund me as it had been used. It had not been used, simply erected and taken down and repacked in the packing and box it came in.
They offered to send it back to me at my expense. What use is a oversized rail with three wheels to me.
Typical of these companies to take your money and then offer a poor returns service. If you try something on let’s say from next or M&S do they then say sorry you can’t return it as it’s been used.
Well it’s your choice it I would shop elsewhere.

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