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“Due to travel 19th April but holiday was cancelled...”

Written on: 18/04/2020 by AnandaNagle (1 review written)

Due to travel 19th April but holiday was cancelled promised refund within 14 days that was 11 days ago. They still haven’t contacted me I spent 15 hours on the phone in total trying to sort it out. There are 14.6K people all in the same boat in one group on Facebook. I rang again after an email arrived asking me to check my holiday checklist ready to go. I got through on 4th attempt waited an2 more hours to be told sorry we didn’t fill the form in but now we don’t know when we can refund you as a huge backlog followed up for some people with an email two weeks later only offering a credit voucher which can later be exchanged possibly for cash this is rubbish and against the law give me my money back TUI

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