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★☆☆☆☆

“Misleading. Only has local papers”

Written on: 14/04/2020 by MariahLane1983 (1 review written)

I bought my father a subscription but when the search results were limited and useless he raised a query with them and they explained that their current archive is limited to local papers only because of copyright issues.

They refused to give a refund even though it's only a few days since he activated the fight subscription because "some pages" had been looked at. When I spoke with them they were unable to substantiate the claims made on their own website.

They have refused to convert the annual subscription into a week or month subscription or refund anything at all even though the product you actually get is not fit for purpose. They explained that they are working on a ten-year plan to digitize ancient newspapers but do not know if or when the copyright issues will ever be resolved regarding the more recent press.

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