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“Poor communication ”

written by Gary.Farhall on 07/04/2020

I had a holiday booked in March 2020. Half the resort was closed due to the Coronavirus but my holiday didn't get cancelled. One week before I was due to go all resorts closed so my holiday was inevitably going to be cancelled. Ski Beat made no contact until two weeks after and this was only to tell me they would be in contact. When they did finally contact me via email it was just a voucher for the same holiday the following year. I managed to speak to an adviser and was told he needed to speak to the correct department and would be back in contact. I've not heard anything for over a week and cant get hold of anyone via phone or email. I've since discovered on the Atol website that the voucher is valid until July so I assume I'm going to have to wait until then to continue to fight for my refund. I understand they made the decision to not refund customers to financially survive the crisis and I would have supported this. But because of the way in which Ski Beat decided to treat customers through this I won't be using them again, we are supposed to all be in this together.