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★☆☆☆☆

“Avoid at all cost!”

written by Kaylynn140 on 03/04/2020

So I bought a TV for £3800 on finance. The tv was meant to be brand new as it was listed as brand new. Once the finance goes through they call me saying it is an ex display model. I was furious because Ihave just done a credit check for a used TV. I then decided to try other places for the same TV but they refused the finance as I had already done one and had ruined my credit score.
Then I go back on RGB website and can see that they have changed the title to “ex display” to cover their back. I called back to say this is mis selling and they then said if you buy it in one go Then they will give me a lousy £200 off. They guaranteed the TV still has the sticker on it and is perfect and been behind the window so nothing wrong with it.

I bought the tv and 2 days later it was delivered . In the delivery I was promised that they will help me to take the TV to the room of my choice. The delivery people said they can’t do it. I looked at the TV and the box was damaged and the instruction manual was literally SOAKING WET so I got worried.

After 5 hrs I managed to get some people to help me with the TV and I set it up and as soon as I turned it on I noticed the whites are discoloured on the TV and now look pink in the top left and bottom right. There is clearly screen damage.

I had enough by this point. I called the aftercare and explained the issue and they started giving me excuses about that I can call Samsung to sort the issue or send the item back for full refund however I need to take the item and put it in a box and take it down for them. They basically knew that the box was damaged and impossible to pack again and they knew that I cannot take it down with no help. They needed helped in the first place .

I then said I have been Missold by the company and the guy basically said that credit score being ruined is not their issue and that he will not get anyone to bring the tv down.

He then offered me £50 of refund to keep my mouth shut and not take this further. He said he will not want to offer anymore because they will lose money.

First of all they are breaking the law by selling used products as new , then they say they will not want to lose money so clearly show customer service means nothing to them. They keep sending you to the manufacturer even though it is their own fault.

Please please please avoid this company. Their return basically makes it impossible to return even though the TV arrived 24 hrs ago. Save your money and go to companies like reliantdirect or John Lewis. They are trustworthy. I am now going to take this to trading standards and financial conduct. 

one person tried to help. Unfortunately his managers and the other guy shut him down and don’t let him to help. He deserves a better company to work for.


So yeah, AVOID!!

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