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“Tour Cancelled unable to Refund”

written by Laurela489 on 31/03/2020

My experience wa terrible, I was told in 2 Feb 2020, tour was cancelled due to COVID and refund will be made within 2 weeks. However, it is now more than 8 weeks, I'm still unable to get my refund. I follow up and was told due to high volume of refund, they can only refund in August 2020.

How can this be? It is in the agreement, refund should be within 2 weeks, irregardless how much is the volume.

Only word I can decribe - TERRIBLE eperience.

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