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“ABTA need to act on Fleetway ”

written by William181 on 18/03/2020

Fleetway, despite all the promises and T&Cs on their website, are trying to duck out of paying back for holiday cancelled by virus travel restrictions to Italy.

Easyjet will be refunding them when the flight is cancelled. The hotel advise me that they haven't actually been paid at all. Fleetway are merely referring customers to their own insurers despite their legal obligations under Package Holiday regulations.

It strikes me that they are trying to make money out of the Covid19 situation.

ABTA complaints procedure requires that Fleetway have 28 days to respond to complaints by which time the accumulated refund claims will be substantial and land at ABTA's door and Credit card companies whilst Fleetway owners could disappear with funds.

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