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“Very misleading advert by Jetparks.co.uk”

written by PLBtheoneforme on 15/03/2020

I have just returned from my trip abroad which started badly thanks to Jet parks. I have used Jet park for a few years now and I have only ever been very satisfied until now.
Drove to the usual car park which was closed, Number plate Recognition didn't come into it. I remembered there was another car park down the road which I have passed on every visit to Stansted so I drove back but, there were no staff and I'm thinking should I drive to the barrier or not. I am getting worried now and had to make a decision. I noticed the barrier was nearer the front and if need be I could always reverse back. I drove forward and took a ticket and instantly a notice came up welcoming by name and the ticket came out GREAT I thought with relief. I drove through and proceeded to park but no as every park was saying closed / full so now I'm worried again, I continued park after park and then low and behold a park with spaces (hoorah) I drove in and there were many spaces so I thought I would park reasonably near the bus stop. Parked up and luggage out and car locked as did others who followed me. Get to the bus stop only to read a sign saying 'buses don't stop here' everyone was fuming and I noticed a bus at the other end of the park so we all loaded our luggage and drove down to the other bus stop. Out with luggage and as we approached the bus stop, I went to ask the driver if this bus would take us into the terminal and with that he was gone (drat). We all decided to wait and before long a bus came and away we went to the terminal.

The return wasn't much better because I had a delay and that wasn't the car parks fault. I got the bus to my car park and my car was there safe and sound. In my car and around to the exit where the fun began. The barrier wouldn't lift so being very drained I put the card in again every way possible. I pressed the assistance button and was greeted by a not so friendly voice. Yessss she says, I explained that the barrier wouldn't raise. Put the card in again the right way round, I said I did but I'll do it again but it still wouldn't work. Name and number plate was the question so I complied and she said, 'well it's obvious your a day late' I said no and she said you were due out on the 7th and I said I was only minutes late some of what was due to waiting for the bus. So to cut a long story short she said put your credit card in the slot and pay, so thanks to a very sarcastic operator who showed me zero compassion said well take your card out. I was charged 21.50 for 48 minutes extra. I said I only paid just over 40 pounds and she said it's a penalty for being late (ouch) I have been in touch with Stansted Airport and they have seen all of my paperwork and they explained that JetParks.co.uk are not Jet park whom I normally park with and my booking has gone through a third party. In the end my booking for Jet Park went to jetparks.co.uk and then to looking4parking.com without letting me know in clear text and then to make matters worse they don't use 00.00 as a minute after 11.59 but morning. They had my flight numbers from the off but never enlightened me WHY, because as far as I can see by using 00.00 as morning they can catch more people out. So beware!!!!