written by jimbonico on 26/02/2020
Purchased a Huawei Mate 20 Lite from CPW in Feb last year, and it developed a problem with the screen. I called in to the store it was purchased from in December, only to be told it would take 3 weeks for a repair - this would be problematic for me, as I need internet access 24/7. I quoted the Consumer Rights Act to them, which states that if a repair would cause significant inconvenience to me, then I have a right to a replacement phone or a refund. This has been overlooked by the company, one agent even going as far to claim that their company policy is 'company law', and that it supersedes my consumer rights. Have been told that my only option is to go through an online money claim, which I may get my money back, but not guaranteed. Have sent 2 letters to head office, both of which have gone un-responded to. Also sent several emails, which appear to go to CS agents who don't know how to read back through a conversation as I keep getting asked the same things over and over, mainly which bank my DD goes from, despite my informing them several times that it isn't a contract phone - seems reference numbers count for nothing with these people. Avoid like the plague, because you'd be expected to go without for a few weeks or be out of pocket when you need to buy a new phone.