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“Steer clear”

written by Rachd08 on 22/02/2020

Would never, ever recommend.
My husband purchased a car on finance for me just 4 weeks ago from Cardiff branch. The staff were very friendly and helpful on the day. But today a issue arose with the car and that’s when things have gone downhill fast. The person at customer support bad attitude, unsympathetic, unhelpful rude and didn’t have a clue (apparently the underneath of a car is cosmetic???).
A person at Cardiff branch granted was a little better but nowhere near like the branch was previously (apparently 24 years experience and he mis diagnosed a fault on photos when a mechanic at reception at a well know chain garage without looking just by going from my description took seconds) and less than 5 minutes up on ramps the car was diagnosed (reception spot on correct) and fixed. Worst part not ONCE did car shop apologise NOT ONCE even if it was insincere.

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