written by swathomas on 21/02/2020
It’s incredible how many people want to talk to you before the sale. Even on the day I had the fitting I had a salesman at my door and got 4 sales calls on that day to sell me more windows. Afterwards they aren’t interested. Be careful if you are going via finance as they trick you to sign the document on site as they get their money once signed, despite claiming they only get it once the customer is satisfied, even if you have signed the form. I waited 3 weeks for someone to come back to address the issue despite me calling within 24hrs of original fitting then the guy had no idea he needed to fix my door and showed little interest. I’m now with a drafty door In the winter. Turned a couple of things and said well you get 10yr guarantee. I now have to wait another month for someone to come out. Tread carefully using these guys as it’s money before customer and they have no interest in the customer once the sale is in.