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“Unsympathetic & unhelpful”

Written on: 18/02/2020

My husband booked a weekend stay in a hotel in Venice. I was then diagnosed with breast cancer and started treatment. Alpharooms refused to refund the booking (other companies were prepared to fully refund hotel and flight bookings under the circumstances despite T & C being non refundable). They advised us to wait until the date had passed and claim on our travel insurance as no show. No wonder travel insurance premiums are high! Customer services were a nightmare to contact and communicate with and my husband was told that people make up all sorts of things to get a refund, implying that this was what he was doing! I sincerely hope that none of them have to go through cancer treatment. It's a nightmare, not to mention loss of income, and to come across businesses with zero empathy makes it even harder.

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