written by ixGrace148 on 14/02/2020
I sent some items through "ParcelHero" who sourced UPS for the delivery.
I very carefully calculated weights and dimensions of all the packages as best as a layman (and carpenter) could I believe.
Delivery was just over £57.
AFTER the packages were delivered I get an email from them telling me that they were going to charge me an ADDITIONAL +£84
as they claimed that UPS had weighed and measured and calculated a different price. I was utterly shocked at the huge difference they wanted to charge me. They provided no evidence to back up their claim.
I emailed them:
- Disputing the additional charge
- Telling them that any prior agreements were void and they were forbidden from taking any more money out of my account as this was now a dispute.
- I emailed the item descriptions of what I had sent along with weights and dimensions
They, emailed be back, and in the same email, in one stroke:
- notified me that they were taking the additional money out of my account (despite my written instruction to them that they were not allowed to do so)
- told me that I had not provided enough evidence to support my dispute. Their evidential threshold for a dispute is entirely unrealistic for the average person. They wanted me to have taken photographs of each package I had sent, with the delivery barcodes on them, with pictures of a tape measure on them showing the length, width and depth dimensions! EACH PACKAGE PHOTOGRAPHED WITH MEASUREMENTS MULTIPLE TIMES IN ADVANCE. Right...
I felt violated.
I would not recommend anybody to use ParcelHero.