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“Aeroplane Flying Lesson - or no lesson in this case!!”

Written on: 04/10/2011

Booked a flying lesson for my partner, voucher arrived quickly. Gave him for his birthday & he was over the moon & excited. I tried to ring up & book experience for him to be told they are no longer doing the experience and to book something else or have a refund for less money than what I paid for the experience! Got lip and attitude from good old Natalie from Customer Service who informs me its not her fault. Found the same experience on another site so rang back for refund to be told can't have refund for 4 week as they only deal with refunds at the end of each month. Obviously less than pleased me asks to speak to a team leader or supervisor to be told there aren't any in today - try ringing tomorrow! Well what great service from! I dont think so! I would avoid using Treatme.Net like the plague - shoddy customer service, bad attitude, can't deliver the goods and not willing to give me a refund of my money for over 4 weeks because thats their policy!!

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