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“You’re an inconvenience to the staff”

Written on: 10/02/2020 by gavin.stokes (1 review written)

I felt I was an inconvenience to the staff when I was finally served. Then charged twice on my card after I was advised the first payment did not go through. When showed my online statement on my banking app was told that one of the payments ‘probably’ wouldn’t go through which consequently did the next day - sales staff advised there was nothing she could do and that I would have call back to the branch with a bank statement! Called customer service and advised to send an email with screenshot of transactions. Now have to wait for a refund through no fault of my own. Very disappointing service, will not be using Screwfix in the future as clearly they do not value their customer these days - made me feel like a fraud!!

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