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★☆☆☆☆

“Do not use Blackhorse”

Written on: 08/02/2020 by DonotbuyfromBlackhorse (1 review written)

Do not buy from Blackhorse
Financial Ombudsman
Financial ombudsman: ombudsman service for the great British public.
‘The Financial ombudsman’s received my complaint about a faulty vehicle ECU provided in July 2019. The ombudsman service have said that they will investigate the complaint thoroughly and carefully. As part of the investigation the financial ombudsman were due to collect job cards from Halfords and BMW. The ombudsman have issued a decision without reviewing the job cards. The financial ombudsman has not used an adequate quality control mechanism when investigating my complaint. The ombudsman service have failed to demonstrated a service that is acting in the interest of the Great British Public’

BMW
BMW: a car manufacturer and dealer.  
‘BMW have said that no-one takes the financial ombudsman seriously. BMW are unable to produce job cards for the work that they completed on vehicles. BMW pay a levy to the Ombudsman service to handle their complaints. BMW have not responded to a freedom of information request ’

Blackhorse
‘Blackhorse have acknowledged and accepted that there were multiple faults with the vehicle supplied by Cargiant. Blackhorse have not to refunded any monies paid. Blackhorse have made no payments for the faults with the vehicle. Blackhorse have not responded to a freedom of information request. Blackhorse pay a levy to the ombudsman’s service to handle their complaints.’

Cargiant
Cargiant: UK based car dealer
‘Cargiant have falsified their statements and have explained that this is because of a commercial interest, Cargiant pay a levy to the Ombudsman service to handle their complaints. Cargiant have initially not responded to a freedom of information request and then tampered the documents with the request once it was released.’

Halford
Halfords: UK based car mechanic 
‘Halfords have falsified their statements and have explained that this is because of a commercial interest’

‘You can take your complaint to Financial ombudsman service but they won’t do anything. I had exactly the same problem’ (undisclosed employee working for BMW and Cargiant)

The intention of the statements is to expose the failings of all organisations concerned and insists that they review their quality control mechanisms and put things right.


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