written by Emerycg1955 on 04/02/2020
After booking our flights to Borneo, I found out I was pregnant, I was informed by a travel doctor that it was unsafe to travel to Borneo due to the presence of the Zika virus. I immediately called both Opodo and Malaysia Airlines to try to get a refund. I called both companies numerous times only to find that neither would take responsibility or commit to giving us our money back. I think it is appalling behaviour from both companies. Malaysia Airline policy is to refund if there are medical conditions or unforeseen circumstances, of which there were both.
What is the point of having a refund policy that you don't stick to?