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“Cancelled Insurance from slow service !!!”

written by TonyFG1971 on 27/01/2020

Is vanline directs Business strategy to offer slow service, to make money from.....

Loyal customer renewing my policy at the end of November, with DD in place and paid for 2 months, but then 1 month later on Xmas eve I received an email saying I’ve got 7 days to supply Lots of information or the policy would be cancelled, but all the info had already been provided when I joined their business!!! It’s ridiculous as their customer service team obviously couldn’t be bothered to do it and actually just ask me for an updated drivers license validation!!! I called 6 times and got no sense from your team when I finally got through 3 times, asking for a manager to call me on all occasions as. The other 3 times after 40 minutes on hold, I gave up...

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