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“Never use this company”

written by Bfreeman22 on 16/01/2020

I took extra home insurance cover for emergency home care incase my heating failed. Sadly it did. The service I received was horrendous. They sent two plumbers out and both said the boiler was a good one and could be repaired. However, Tesco insurance said they would not pay for repair as it would cost £1180. I had £1000 protection so thought I could pay the rest. They refused to change their mind and offered me £100 towards the cost of a new boiler. I have since had British gas out who confirmed my boiler is one of their best and no way would it cost that amount to repair it. I have one of their engineerstaff coming out today to repair it. Tesco home insurance has left me with no heating or water as they told me to turn my water off at the mains which, I have soon learned was a peace of nonsense. Please don't use this company it's way too stressful trying to get through or to get the service you pay for.