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“Christmas in Austria and new year Rhine Cruise”

written by LynandIan on 14/01/2020

Paid extra for seats that were recommended to us by leger staff as having excellent views (definitely not the case).Our feeder coach was lovely the drivers were friendly looked very smart and were very attentive, when we transferred to our main coach we were so disappointed it smelt of stale tobacco, not surprising as the drivers were heavy smokers, every stop they smoked whole leaving the doors open while we froze. The drivers were not in xmas jumpers or uniforms they looked very casual (to say the least).
We kept being asked not to use the toilet as it was only for emergencies. There was no Christmas atmosphere on the coach not even on Christmas day, the hotels were very good but because of a fault with our coach we missed our 3 course evening meal on one of the evenings as we didn't arrive on time. We didn't have porter service in hardly any of our stops as we'd been promised which proved a problem for some of the older passengers. Due to more coach problems we were sent a new coach to continue our holiday on, it had no Christmas decorations, had less leg room and no lounge area no TV or music. So it really felt very ordinary and certainly not worth over £3,000. We definitely would not recommend this company.