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“Systemic FW7s EBS gearbox problems - STAY CLEAR”

Written on: 14/01/2020

I purchased a new top-of-the-range FW7s with EBS in December 2017. I was extremely pleased with its performance for about 3 months. It was quiet, powerful, had numerous plus features and appeared to operate flawlessly. However, in April 2018 it commenced to emit a loud squeaking noise, resulting in the gearbox being replaced (no lubricant applied/added during manufacture). I had another 12 months of faultless service until, in April 2019, it commenced to make loud "clacking" noises when ascending the slightest inclines. This was apparently caused by the gears jumping cogs, and resulted in the further replacement of the gearbox. The trolley performed without problem for a further 7 months when, in December 2019, it suffered precisely the same "cog-jumping" defect. The gearbox required replacement again, with the result that this trolley has now had a total of 4 gearboxes (including the original) in two years of operation on a relatively flat golf course. On the occasion of each repair/replacement I have been without the trolley for 2-3 weeks while the agent awaited the approval of the warranty claim and the provision of a gearbox. The only upside is that I still have 12 months remaining of the 3 year warranty period. When that warranty expires, I will be trading the Powakaddy in on some other - any other - brand.

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