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“Solus R Below Us”

written by 171Gregory on 08/01/2020

Wow, what an organisation.
Took my car on the 23/09/19 for a slight bumper repair.
I get a phone call & a text to say it’s been fixed on the 26/09/19. Then a few hours later tell me the valetor has damaged the near side front wing.
The following weeks I’m painstaking following the progress made and been told that there are no wings in the UK, lack of stock in Europe, delivery delays because of Brexit etc. I phone Allen Ford, my local dealership, and they say it will take 2 weeks to get one.
I’m offered a reconditioned wing and I decline.
My contact at Solus is off work due to an illness and ends up in hospital.
Around 30/11/19 I’m told the valet company are offering £3,400 to buy the car off me. Having had it fully serviced in June, new tyres, all wheels tracked, done 27,000 miles & second owner from 1,200 miles, I ask for £4,000, to include the inconvience and stress caused; I planned to keep the convertible for life.
I’m told the Valet Company Manager has gone on bereavement leave.
On 16/12/19 Solus decides to buy the car for £4,000 excluding my registration number which I accept.
I ask my contact on 16:12:19, to get the retention number from DVLC, as per their instructions, and give it to me so I can register my new car with it. I will give the sat nav memory card, full service history when I get the retention number.
I phoned her on 03/01/20, twice on 6th and on the 7th, and emailed her, asking what progress has made if any and that I have been without a car now since 23/09/19, having to get buses for my hospital appointments; I’m still waiting to hear from her.