Report Abuse

“Not five star worthy!”

written by zip397 on 06/01/2020

CAUTION WHEN BOOKING A STAY AT THE HILTON HOTEL LOCATED AT 500 SEMINARY ROAD, ALEXANDER VA! WHAT A DISAPPOINTMENT AND SOMEWHAT IN DIS-BELIEF, SINCE THERE IS A BELIEF THAT, THE HILTON HOTELS ARE ONE OF THE PREFERRED ESTABLISHMENT TO STAY THAT PROVIDES TOP NOTCH QUALITY SERVICE AND ACCOMMODATIONS. ON THE CONTRARY OUR EXPERIENCE WAS ANYTHING BUT ACCOMMODATING. ON THE EVE OF THE 2020 GALA AT THE HOTEL, MY HUSBAND AND I ENTERED OUR RESERVED ROOM #2612 AT THE HILTON, ONLY TO BE GREETED WITH AN UNCLEAN ROOM,UNMADE BED WITH NO LINEN AND USED TOWELS LAYING ABOUT. THE HOTEL HAD MORE THAN AMPLE TIME TO PREPARE FOR OUR STAY SINCE THE RESERVATIONS WERE MADE IN OCTOBER 2019 AND WE ARRIVED AT THE HOTEL AT APPROXIMATLY 8PM ON THE DAY OF CHECK-IN. IN ADDITION TO THE POOR HOSPITALITY SERVICE , IT APPEARED THE HOTEL WAS ILL PREPARED FOR THE MASSIVE CROWD OF PEOPLE WHO SHOWED FOR THE GALA. TRAFFIC JAMS, CLOSE GARAGES, FRUSTRACTED GUESTS, NONWORKING ELVEVATORS AND LACK OF HOTEL ASSISTANCE WAS PERVERSAVISE AND CHAOTIC. ALTHOUGH THE HOTEL EVENTUALLY SENT HOUSE KEEPING TO OUR ROOM TO PREPARE THE ROOM PROPERLY THIS SHOULD HAVE NEVER HAPPEN WHEN YOU ARE PAYING AN ESTABLMENT. HOTEL GUESTS DESERVES BETTER!