Report Abuse

“If I could give zero stars I would”

written by NiaBuchanan300 on 20/12/2019

If I could give zero stars I would. I've constantly been given the run around by this company and promised my order would be delivered, only to find out it hasn't arrived and then I need to chase it up again and again.

I ordered products that were available online according to their website, only after 6 days getting told, after I phoned up, that they were out of stock and they were waiting for more. I was promised I would be receiving them in the next two days. Guess what no order received and I'm chasing them up again to be told I'd receive the order the next day. Guess what? Nothing.

I'm furious with this company. It seems to be a very common thing to advertise products as available then keep you customer waiting as long as you want to get the actual items they thought you had in stock. I've just got kitchen cupboards put in and was wanting these lights in time for Christmas. I'd have thought two weeks would have been long enough. Wrong again.

The irony of this is that I placed an original order at a company that did exactly the same thing. They said that the products should have been marked as out of stock on their website when I ordered them (they weren't). I found the same products on taps uk 'available' I cancelled my original order so I could place the new order with Taps and so receive my lights. What a joke that was!

Avoid at all costs, and don't believe anything you see on their website about items being in stock.