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★★★★★

“Amazing system and what a result ”

written by 498MacLean on 17/12/2019

We always knew the water where we live was regarded as a particularly hard area and after having the Harvey Softener installed we soon found out what we had been missing for all these years.

The complete consultation, purchase, installation and follow-up services were faultless.

The pre-installation consultancy was informative and really helpful, and not your typical pressure selling process. He did all the checks, looked at the installation options the property presented, tested and confirmed the hardness of our water supply and fully explained what to expect in terms of the installation, and operation. We were very impressed.

Our property, having an upside down arrangement, presented a particularly challenging installation to provide a whole house softening system, but the installer technician was very thorough and did not rush it at all, studying the property and reviewing all the options. Between us we came up with a plan. He was careful and took particular care to provide a neat and tidy installation with the unit and the plumbing installation and fully explained what we should expect and find as the system bedded in. We cannot fault him.

The after care service was also a revelation, receiving, a post installation call to check we were happy with the installation and that the system was performing as advised and expected. Then received another follow up call to arrange a post installation check up and review, checking the system was working correctly and to test the change in the water softening and salt consumption to see if it was all performing within their operational expectations from the original specification and setting, and it was, requiring no adjustment.

Purchasing the Harvey Softener was a great experience all round and the system is nothing short of fantastic. The service from Harvey is absolutely perfect and I cannot fault them in any way, altogether a perfect organisation to deal with. The softener does exactly what we were told it would. The change in the water, from general washing to washing the cars has improved beyond our expectations and having a shower is a whole new experience, one you just don't forget, your skin, your hair, it's is truly amazing.

Congratulations to Harvey, the product, the service, all the staff and the ethic, a perfect company to deal with and based on our experience I can recommend them without any hesitation what so ever.

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