written by lights101 on 16/12/2019
As a business owner I'm called constantly by people offering web site development services. When Fitser called I was about to dismiss them as yet another annoying telemarketer....until I realised that the person on the other end was actually listening to me and not just reading from a script. That prompted me to ask them to submit details on what they could do, supply examples and referrals. I then asked them to quote and we settled on a very fair price to develop a brand new e-commerce site.
During the process I was consistently impressed with the communications, both by email and on the phone, particularly by Soumo Pratihar, who had been detailed to manage and oversee the project for us. Professional, knowledgable and polite, he exemplified the Fitser approach, which is the polar opposite of most others that I have dealt with.
Questions were answered properly and the process of reviews and changes were handled professionally.
Our website isn't live yet, but that's because Fitser came in ahead of schedule and we still have to add some product information.
Overall I'm quite happy with the result, the web site looks good and works well. I will be engaging them for another smaller project early next year and look forward to the same outstanding level of customer service.