Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Appalling Customer Service”

Written on: 11/12/2019 by Robb355 (1 review written)

My order was delivered with the wrong flea treatment. Instead of rabbit flea treatment I received it for dogs over 25kg. If I hadn't have read the package before use, then my pet would now be dead. They asked for evidence of a photo and a detailed email. Sent the same and received a reply that they were sorry that the packaging was damaged and would send again!!! So, never read the email. Went on chat and got the girl who had sent email. I then had a supervisor take over who never introduced herself and ended the chat. I never received a copy of the chat script. I had asked for a complaint to go to a manager. Sent a complaint via resolver and got the same supervisor who said she would send another out and that I should dispose of the dog treatment. I did not agree to her sending another out, I would have preferred a refund and what about the dog flea treatment being licensed. Shouldn't this be collected??

Was this review helpful? 1 0