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“Never buy insurance from them big promise about care...”

written by Dr.navy on 24/11/2019

Never buy insurance from them big promise about care but never deliver you end up paying more .

Nice to hear about great service on trustpilot but be careful when you buy from sofology as when you buy a sofa from them they make you buy insurance to protect your sofa. I buy a leather sofa £1800 and they make me buy insurance which they say will cover anything happen even lost colour or stains they will repair it at no cost. Guest what just under 8 months both side of my sofa edge slide colour change and it’s not comfortable as it use to be also it make noise when reclining. I call them book an engineer ,he came to check and say it’s fine we will paint both side and put a foam on both side for comfort but for the noise need to recheck. Which is fine I’m happy but later I got an email my case is been resolved when I call them they say I need to pay £400 to get it repair. Four hours ago the engineer told me is fine we will repair it at no cost and now I been ask to pay.

Very unfair now I got a £1800 sofa not comfortable and some mark on side Can’t be repair even I pay full insurance cover care.

You should not promise something you cannot deliver just to get more money out .