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“impossible to work with - worst experience ever”

written by branavkanaga on 20/11/2019

worst experience ever!
purchased a pair of headlights for my vehicle. 6 weeks ago, gave it to the garage to fit. as soon as i got the car out of the garage i was aware of a few problems

1 - the projection of the lights were not correct - would most likely fail an MOT
2 - heavy condensation in the lights (within minutes)
3 - the lights were very weak

the garage who fitted these lights, also agreed that these lights were well below standard, advised me i should take them back for a refund.

I had to pay the garage again to remove these lights, in the mean time i just purchased lights from another supplier, as i didn't want to get an exchange from eurocarparts and have the same problem again. and pay on labour for a third time.

this was a click and collect order - the day after fitting, i called the Wembley branch, who advised me to call the head office. I called the head office who advised me its nothing to do with them, and i should speak to the wembley branch again.

Once i finally got through to someone in wembley again, they advised there is a 365 day return policy on click and collect orders.

i advised them that i had to pay on labour to get the faulty lights removed, and that i wanted to make a claim on that. they advised that if any labour claim was to be made, that it would have to be sent away and be assessed by the manufacturer and that could take some time. they advised me that if i did not want to make a labour claim i could just come in with the faulty headlights and get a refund.

yesterday i went into the branch, to be told totally different things.
they were offering me a replacement of the same brand, but why would i take the risk on the same brand again?

i was then told it would have to go back to the manufacturer for a test which can take up to 4 weeks even if i wanted a refund.

in the end i had to fill out a form, send the part off, and god knows if i will ever hear from these guys again.

constantly changing advice given according to how they feel, the left hand doesn't know what the right hand is doing in this place.

wasted 350 pounds