written by on 19/11/2019
Hired a car on the 23rd September until the 20th October. Returned the car for an exchange on the 30th Sept due to the overwhelming disgusting smell coming from inside the car, which we though would go away on collection but didn't! Then charged a further deposit of £1026.75 for the exchange car, plus we still had our credit card blocked for the same amount. Deposit returned £944.73 ?? Loss of £82.02. Plus charged for fuel when we paid for a full/full. Also charged extra for a diesel when not requested. Despite contacting customer service several times..Nothing !! Be warned when they have your money, its almost impossible to get an explanation from them, let alone your money back..Absolutely disgustinmg practice